Don’t worry about missing calls when you are busy with clients. Our backup and overflow service will cover your calls, maximizing your day and minimizing your need to be constantly available. 

Friendly, trained and reliable Service Specialists who will act as the bridge between you and your clients through gathering and sharing information and providing the front-line support your customers always deserve. We route calls to the appropriate location and secure accurate messages to be resolved by you. 

Our experienced Service Specialists are readily available to gather your customer’s shipping, billing, and credit card information for any order they are looking to place. All information is kept confidential and is securely forwarded to your company for you to review and process. 

An essential service in today’s smartphone dominated world. We provide text messaging solutions, either standard SMS or HIPAA Secure, to any client looking for quick responses and customer support in this area.

For urgent situations and based on your protocol, we can connect you with the caller, speeding up the process and eliminating the need to return calls.

From the moment a call is answered, we track every aspect of the call with time and date stamps. Conversations are recorded to ensure accuracy of information and recordings are archived. 

Capturing and storing specific client information which provides a personalized database of each customer including names, addresses, contact information and more. Our database reduces mistakes and allows you to get to know your customers and their frequency of calls faster. 

Messages can be retrieved through our secure web portal or can be delivered in your preferred method via voicemail, text, email or by our Service Specialists calling you directly.