FAQ

More About Our Services

Frequently Asked Questions

Our most frequently asked questions showcasing the level of support, experience and care we offer each and every day.

More About Our Services

Frequently Asked Questions

Our most frequently asked questions showcasing the level of support, experience and care we offer each and every day.

  • How will AnsweringService.us benefit me and my business?

    In today’s fast paced world, being able to connect with your customers in a timely and professional manner is crucial. Missed calls mean missed opportunities. Here at AnsweringService.us we guarantee to prioritize your calls and to care for your customers with attention, professionalism and efficiency every single time. 

  • Can I forward my existing office line or cell phone to you?

    Yes, this is the most common way our customers connect their telephone lines to our company. You accomplish this using call forwarding features your phone carrier provides so you/your company can maintain the same numbers your customers already know and rely on.


  • Where is this company based?

    We are an American company operating from four different bases. Because our services are virtual we are able to serve the US as a whole while using only four physical offices. 


  • Are your services HIPAA compliant?

    Yes! Your privacy is our priority. Rest assured knowing that we are HIPAA compliant and have undergone thorough auditing by VanRein Compliance to ensure the highest level of protection for your sensitive information. 


  • Can I change my answering service plan after I’ve signed up?

    Absolutely. We are here to serve you in a way that supports you/your company best. As your company’s and client’s needs change over time, we are available to make any necessary modifications to your plan in order to keep you operating at your highest level of efficiency. 


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